Support Center

Frequently Accessed Links

Track Order

Track the status of your order here.

Sizing Guide

Explore Sizing guide.

Exchange Request

Continue with exchange Request.

Shipping Policy

Learn about Shipping Polices.

Return & Exchange Policy

Learn about Return & Exchange Polices.

FAQ Categories

Exchange:

Product exchanges are accepted within 30 days of the delivery date. You can apply for an exchange at our Exchange Portal.

Ensure the item is unworn, with all tags attached, and in its original packaging.

Once we receive the returned item in our warehouse, you will receive the exchange's tracking number in 4-6 business days.

You may choose a different item.

Returns:

You can apply for a return at our dedicated return portal. Visit here.

Product returns require the item to be in original condition, unworn, with all tags in place, and still in its original packaging. Read in detail here

Certainly! If you accidentally order the wrong size or color, you can return the item as long as it's in its original condition with all tags intact.

Refunds:

Refunds are processed upon receiving the returned item and generally take 3-5 days to be issued to your original payment method.

You maintain the right to exchange the item until your refund is processed. Get in touch with us through email for further guidance.

If the refund has not appeared as expected, kindly contact us. We're here to investigate and address any potential delays.

Shipping / Delivery:

We offer free shipping on all orders. Standard delivery typically takes 3-6 business days.

To update your shipping address, please contact our support team at support@fjackets.com before the item is shipped. Once the item is dispatched, address changes cannot be accommodated.

You'll be notified via email with tracking details when your order is shipped., or you can track your order here.

If your package goes missing or is stolen, contact the courier, file a complaint, and forward the complaint number or receipt to us via email for investigation.

Payment Options:

We offer a convenient checkout experience by accepting credit cards, PayPal, Visa, American Express, Discover, Google Pay, and Apple Pay.

With PayPal, you have the choice to break your payment into four interest-free installments.

Your payment information is securely handled. We use encryption and follow the latest protocols to safeguard it.

Size Guide:

Choose your jacket size by referring to the size chart on the product page, and utilize the provided video guide for measuring your chest or bust size.

You can modify the size of your item as long as it hasn't been shipped yet.

Our experts are here to offer free sizing assistance via email and Chat.

Frequently Accessed Links

Track Order

Sizing Guide

Exchange Request

Shipping Policy

Return & Exchange Policy

FAQ Categories

What is your exchange policy?

Is there any condition for exchange?

What's the expected duration for an exchange?

What should I do if the desired exchange item is not in stock?

How do I return a product?

What are the prerequisites for initiating a product return?

Is it possible to return for a product if I mistakenly selected the wrong size or color?

What's the expected timeframe for refund processing?

If I come across another product in your store, can I still choose to exchange my item?

What should I do if the refund doesn't appear within seven business days?

What are the shipping charges, and how long does delivery take?

How can I update the shipping address?

How can I track my order?

What should I do if my package is lost or stolen?

What payment options are available?

Do you offer installment payment options?

Can I trust that my payment information is secure?

How can I ensure I pick the right size for my jacket?

Can I update the size after placing the order?

Is there support available for choosing the right fit?

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