Nobody buys a leather jacket hoping they have to send it back. But knowing that you *can* send it back makes shopping so much more fun! At FJackets, we want you to feel totally safe when you buy from us. We made our return and exchange process super easy, fair, and fast. Here is exactly how we take care of you.
You get 30 whole days to decide if you love your new jacket. That is a full month to try it on in your bedroom, look in the mirror, and see how it feels. There is no rushing and absolutely no pressure!
To make things fair and easy for everyone, we just have three simple rules for returning a jacket:
These simple rules help us make sure that every single customer gets a perfect, brand-new jacket when they order!
We do not make you jump through hoops. Getting a refund or swapping your jacket is as easy as 1-2-3!
| Step | What You Do |
|---|---|
| 1. Send a Message | Just email us at support@fjackets.com or use our live chat. Tell us your order number! |
| 2. Get Your Label | If you live in the U.S., we will send you a free shipping label to print out. |
| 3. Mail It Back | Put the jacket in the box, stick the label on it, and drop it off at the post office. |
| 4. We Do the Rest | When we get the box, we will send your money back or mail your new jacket in just 4 to 7 days. |
If you live in the UK, Canada, or Australia, your local store will help you with a super easy return process right where you live!
Did you order the wrong size? Do you want a different color? Do not worry, it happens all the time! We make swapping your jacket painless. If your jacket feels too big or too small, just let us know. We will check our warehouse for the right size and get it ready for you.
Our customers always tell us how much they love our exchange process. Many people who accidentally picked the wrong size say that getting a new one was fast and easy. That makes us very happy!
To get the perfect fit the first time, always check our easy size chart before you buy. If you are not sure what size to pick, just ask us!
Let us be completely honest: we are human, and sometimes we make mistakes. A refund might take a little long, or a button might be loose. We are not going to hide from that.
But here is what we do when things go wrong:
If you look at our Trustpilot page, you will see that when a customer has a problem, we fix it fast. Making things right is what makes a company great.
When you tell us something went wrong, we do not just say sorry. We actually change how we work! Here is how we have gotten better because of you:
Since 2013, we have sent beautiful jackets to thousands of people all over the world. Most people love their jackets and never want to take them off! But if you do need to send it back, we promise to make it easy and friendly.
When a store makes returns hard, it means they do not trust their jackets. We trust our jackets completely! We want you to shop with a big smile, knowing we always have your back.
John Austin is an expert contributor with 5+ years in the leather industry, blending precise care tips with cutting-edge fashion advice.
